Refund policy

Return & Exchange Policy

  1. Strict No Cancellation: Once an order is placed, there is a strict no cancellation or exchange policy for any reason.

  2. Product Variations: Returns for slight color variations due to photography lighting are not accepted. For handloom sarees, thread knots or small irregularities are inherent to the craft and are not considered damages.

  3. Mandatory Unboxing Video: To address any complaints, a continuous video of the parcel opening is mandatory. The video must capture the entire process from the sealed parcel to the final inspection of the product. Complaints without a complete unboxing video will not be considered.

  4. Damage Claims: Every product undergoes a thorough quality check before dispatch. In the rare event of damage, please WhatsApp the order number, name, and unboxing video to +91 97500 32632. We will respond within 1-2 business days.

  5. Condition of Return: Any product approved for return or exchange must be in its original, unused condition and maintained in the same folding as received.

  6. Shipping Costs: For approved domestic returns, we will refund the shipping cost back to us along with our base charges (depending on location). We are unable to bear any additional or extra charges.

  7. No Refunds: We do not offer cash refunds. However, we are happy to guide you through the process of exchanging a damaged product. We request your cooperation in providing any further photographs or info required for assessment.

International Return & Refund Policy

  • No Returns Based on Dislike: We do not accept returns or exchanges for international orders based on personal preference or "dislike" of the product.

  • Video Call Facility: To ensure you are 100% satisfied before we ship, international customers can avail of our Video Call Facility. You may inspect the specific saree/product via a live video call to confirm the color and details before dispatch.

  • Final Sale: All international orders are considered a "Final Sale." Due to high shipping costs, customs duties, and import taxes, we cannot facilitate returns or exchanges for orders shipped outside of India.

For any issues or to schedule a video call, please contact us at: 📧 info@silkromance.com 💬 WhatsApp: +91 97500 32632