Faq

Frequently Asked Questions

Product Quality & Authenticity

How do I know if the silk sarees at Silk Romance by Abi Silks are authentic?
All our premium silk sarees are Silk Mark Certified, ensuring you receive 100% pure silk. We source directly from manufacturers with over 25 years of experience to guarantee authenticity in every weave.

What makes a "Vintage Collection" saree special?
Our Vintage Collection features timeless designs like the Retta Border, inspired by celebrity styles and traditional heritage. These sarees are hand-selected for their classic appeal and superior craftsmanship.

How should I maintain my pure silk sarees?
To preserve the shine and strength of the silk, we recommend dry cleaning only. Store your sarees in a cool, dry place wrapped in a soft muslin cloth, and avoid using plastic covers for long-term storage.

Shopping & Sizing

Do you offer budget-friendly sarees for daily wear?
Absolutely. We specialize in providing high-quality budget sarees starting from competitive price points, perfect for office wear or daily use. Visit our Budget Collection on silkromance.com to see the latest arrivals.

Are your kurtis and salwars ready-to-wear or unstitched?
We offer a wide range of both ready-to-wear designer kurtis and unstitched salwar suits. Each product page includes a detailed size chart to help you find your perfect fit.

Can I see the product via video call before purchasing?
Yes! We offer a Video Call Facility for international and domestic customers. This allows you to inspect the color, drape, and weave details of your chosen saree or kurti before we ship it.

How do I place an order?
Browse our products, select your size and color, add to cart, enter your details at checkout, choose a payment method, and confirm your order.

Shipping & Delivery

What is your shipping timeline for domestic and international orders?
Orders are typically shipped within 48 hours of payment confirmation. Domestic orders within India usually arrive within 2 to 7 days. International delivery time is calculated at checkout based on your specific location.

How are shipping charges calculated?
Shipping is calculated at checkout based on the weight, size, and delivery location of the products, and is included in your total purchase amount.

Can I get faster delivery?
Sorry, we do not currently offer an expedited delivery service.

What happens if an item is out of stock?
If an item is out of stock, we cancel and refund that item while sending out the remaining items in your order.

Can I change my delivery date or shipping address after placing an order?
You can reschedule delivery directly with the courier. Shipping address changes are only possible within 3 hours of placing the order; no changes can be made once the order is dispatched.

Payments

What happens if my account is debited after a payment failure?
The amount is normally rolled back to your bank account within 7 business days. For further help, email info@abisilks.com.

Are there any hidden charges?
No hidden charges. All taxes are covered by us, and you only pay the amount shown in your order summary.

Returns & Exchange

Can I cancel or exchange my order after placing it?
Once an order is placed, we have a strict no-cancellation policy. Exchanges are available for eligible items in original, unused condition.

Are returns accepted for slight colour variations or handloom thread knots?
Returns are not accepted for slight colour variations due to photography lighting, or for handloom sarees with thread knots, as these are not considered damages.

What if my product is damaged on arrival, or I have a complaint?
Every product is thoroughly checked before dispatch. If you receive a damaged item, send your order number, name, and an unboxing video to our WhatsApp number +91 97500 32632. Complaints without a parcel-opening video will not be considered, and we will respond within 1-2 business days.

What condition must the product be in for a return or exchange, and will I be refunded?
The product must be in its original, unused condition with the same folding. We do not offer refunds, only exchanges, and we will refund the cost of return shipping along with our charges based on your location, though additional charges are not covered.

What is your return policy for international customers?
Due to high shipping costs and customs, we do not accept returns on international orders based on personal preference. We encourage using our video call facility to ensure you are fully satisfied before dispatch.

Contact Us

For any issues, please contact us at info@abisilks.com or WhatsApp +91 97500 32632.

Orders are typically shipped within 48 hours of payment confirmation. Our warehouse operates Monday to Saturday during regular business hours, except on national holidays. Domestic delivery usually takes between 2 and 7 days.

If an item is out of stock, we will cancel and refund the out-of-stock items while sending out the remaining items in your order.ts.
Shipping expenses are calculated at checkout based on the weight, size, and delivery location of the products. The shipping fee will be included in the total purchase amount.

If you are unable to receive the delivery, you can reschedule with the courier for another delivery time or collect the package from their premises

Changes to the shipping address can only be made within 3 hours of placing your order. No changes will be made once the order is dispatched, even if it is shipped within 3 hours from the order time. If the address in the order is incorrect and the package is delivered to the wrong address or returned to us, no replacement or refund will be provided. If the delivery address needs to be changed after dispatch, there will be an additional charge for the amendment.

If your account has been debited after a payment failure, the amount is normally rolled back to your bank account within 7 business days. For any further clarification, you can email us at info@abisilks.com

There are absolutely no hidden charges. All taxes are covered by abisilks.com. You only pay the amount shown in the order summary.

Sorry, currently we do not have any service available to speed up the order delivery.

To place your order, follow these steps:
1.Browse through our wide range of products until you find something you like.
2.After choosing your favourite product, select the relevant size and colour you prefer. You can check out our size chart for reference.
3.Click the “ADD TO CART” button.
4.Proceed to checkout, enter your details (Email, Name, Address, & Phone number), and select the desired payment method.
5.Confirm your order by clicking on “Place Order.”

Once an order is placed, we have a strict no cancellation or exchange policy.
Returns are not accepted for slight colour variations due to photography lighting or for handloom sarees with thread knots that are not considered damages.
To address complaints, you must provide a video of the parcel opening. Complaints without a parcel opening video will not be considered..

Before dispatch, we thoroughly check all products. If you receive a damaged item, please send us your order number, name, and an unboxing video to our WhatsApp number +919750032632. We will contact you within 1-2 business days.

The product must be in its original, unused condition with the same folding for returns or exchanges.

We will refund the cost of shipping the product back to us, along with our charges based on your location. However, we are unable to cover any extra charges.

While we do not offer refunds, we can assist you with exchanging the product. We may request additional information or photographs to process your return request.

For any issues, please contact us at info@abisilks.com